FAQs

Where is my order?

We understand excitement in receiving online orders so we aim to have all orders processed for shipping within 1-3 working days. Our team is working hard on getting this to you asap. Once this has left our warehouse you will then receive an email "Your order is on its way" this will also provide you with your tracking number.

 

Can I change my order?

Yes, please email info@outletics.com.au as soon as possible for any changes you would like made to your order, we will do our best to get this altered for you before its processed for shipping. If by chance we don't see your email in time, you will still be able to return and exchange for the correct item.

 

I still haven't received my confirmation email.

If you have not received a confirmation email from us within 24-48hrs please double check the email address you input otherwise contact our team at info@outletics.com.au

 

My address is wrong!

Please contact us as soon as possible at info@outletics.com.au.

 

Do you have Afterpay?

Yes! 

Will my parcels come together?

No, we source directly from the wholesalers so each brand will arrive separately. The more parcels the better I say ;)

 

I received my item and its faulty, what do I do?

We are so very sorry to hear about this! Unfortunately this does happen from time to time, Please contact us here and we will get this sorted out for you asap.

 

I have just received my order and the item is too big/small.

We have all been here before, to make things easier please contact us at info@outletics.com.au and we will get onto this as soon as possible :)

 

I have changed my mind and would like a refund.

Unfortunately refunds are only offered on faulty items, store credit is issued  on returned items. For more information please read out Return/Exchange policy here

 

I have purchased form multiple brands, do I have to pay extra shipping?

No, there is only one payment for shipping cost.

 

Do you ship internationally?

We are Australian based, and at this stage only ship to New Zealand.

 

If we have not answered your enquiry with the above, please feel free to contact our team at info@outletics.com.au